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How to Cancel a Hermes Agent Subscription

To cancel a Hermes Agent subscription, sign in, open My Orders, find the paid monthly or annual order, and use Manage Billing to open the Stripe billing portal. Cancel the renewal there and keep the confirmation. Cancellation changes the renewal state; it does not erase the refund policy or automatically promise deletion of every deployment record. Review the current billing status and support email before leaving.

Updated Oct 20, 20267 min read

Deployment route

01
Sign in to the same account
Use the account that owns the paid order. If the order used a different checkout email, locate it through My Orders or contact support.
02
Open My Orders
Find the monthly or annual order and confirm the plan, amount, status, and order number before making a change.
03
Open Manage Billing
Use the Manage Billing action for the subscription to open the Stripe billing portal, then cancel the renewal and save the confirmation.
04
Verify the account state
Return to the account, confirm the subscription and deployment status, and email support if the expected cancellation is not reflected.

Four-step path

How do you cancel a Hermes Agent subscription?

Use the stored billing portal where possible so the cancellation is tied to the correct subscription and customer record.

Step 01
Sign in to the same account
Use the account that owns the paid order. If the order used a different checkout email, locate it through My Orders or contact support.
Step 02
Open My Orders
Find the monthly or annual order and confirm the plan, amount, status, and order number before making a change.
Step 03
Open Manage Billing
Use the Manage Billing action for the subscription to open the Stripe billing portal, then cancel the renewal and save the confirmation.
Step 04
Verify the account state
Return to the account, confirm the subscription and deployment status, and email support if the expected cancellation is not reflected.

Where do I cancel a Hermes Agent subscription?

Sign in, open My Orders, and use the Manage Billing link attached to the paid recurring order. That link opens the Stripe billing portal for the active subscription.

If the order does not show a management link, do not create a second checkout as a workaround. Contact [email protected] with the account email and order number so the correct subscription can be identified.

When does access end after cancellation?

The published policy says cancellation takes effect at the end of the current billing cycle and that the paid period remains available. It also says mid-cycle cancellations do not receive a partial refund.

Save the cancellation confirmation and note the current period end. A cancellation commonly means the next renewal will not occur; it does not mean the current paid period is immediately shortened.

Can I get a refund after canceling?

Cancellation and refund are separate decisions. The current refund policy allows requests within seven days of an initial subscription purchase only under its listed conditions, such as low deployment-quota use or an unresolved technical issue.

Renewal payments are listed as non-refundable.
Requests after seven days are listed as ineligible.
Material quota usage affects eligibility.
Contact support before filing a chargeback and include the order number.

Read the full refund policyCheck the authoritative eligibility, timing, and contact rules.

What happens to deployments and data after cancellation?

Check the current account and deployment status rather than assuming that canceling the renewal immediately deletes the runtime, channel connection, memories, or billing records.

Before the paid period ends, export the configuration and any records you need, note the channel credentials that should be revoked, and decide whether the deployment should remain available until the period ends.

For deletion requests, follow the privacy policy's account-request path. Billing records may be retained for accounting, fraud prevention, or legal reasons.

How do I confirm that a renewal was canceled?

Keep the billing-portal confirmation, verify that the subscription shows a canceled or non-renewing state, and check that no new order or renewal appears when the next billing date passes.

Do not rely on a page refresh alone. Save the cancellation date, order number, and expected period end. If a new charge appears after a confirmed cancellation, contact support with that evidence before opening a dispute.

Which primary sources support this page?

Product behavior is checked against the current deployment flow. These external links provide the upstream project or channel documentation used for setup details.

Direct answers

Frequently asked questions

Does canceling delete my Hermes Agent deployment immediately?

Do not assume that it does. Cancellation is primarily a billing change. Check the current deployment status and follow the separate deletion process if you want associated data removed.

Can I cancel a monthly or annual Hermes Agent plan?

The service exposes billing management for recurring orders and the refund policy describes cancellation at the end of the current billing cycle. Use the management link for the specific subscription.

Will I get a refund when I cancel?

Not automatically. Refund eligibility is separate and governed by the current refund policy. Renewal payments and mid-cycle cancellations are listed as generally non-refundable.

What should I do if Manage Billing is missing?

Email [email protected] with the account email, order number, plan name, and the date of the paid order. Do not create a second subscription to get around the missing link.

Key takeaways

To cancel a Hermes Agent subscription, sign in, open My Orders, find the paid monthly or annual order, and use Manage Billing to open the Stripe billing portal. Cancel the renewal there and keep the confirmation. Cancellation changes the renewal state; it does not erase the refund policy or automatically promise deletion of every deployment record. Review the current billing status and support email before leaving.
Start with one model, one channel, and one controlled test conversation.
Use managed hosting when deployment speed matters more than operating the server yourself.